Refund policy
Returns & Refunds
We stand behind every helmet that leaves our shop.
Each Branch & Iron helmet is a collectible piece, carefully checked and packed before it ships. If anything goes wrong on its way to you, we’ll make it right.
Arrived damaged? We’ve got you.
If your helmet arrives damaged, defective, or isn’t the one you ordered, we’ll send you a free replacement.
Here’s all you need to do:
- Email us at info@branchandiron.shop within 3 days of delivery.
- Include your order number and a few photos of the helmet and the box it came in.
- We’ll review it and get back to you within 1–10 business days with your replacement or refund.
No need to ship anything back unless we ask.
Changed your mind?
Because our helmets are collectibles, all sales are final for anything other than shipping damage, defects, or a wrong item. We can’t accept returns or exchanges for change of mind, so please message us with any questions about sizing, color, or branch before you order. We’re happy to help you pick the right one.
Cancellations
Need to cancel? Email us within 12 hours of placing your order and we’ll cancel it for a full refund, as long as it hasn’t shipped yet.
Questions?
We read every message. Reach us anytime at info@branchandiron.shop.